Translate

Articles - Nicola Millard

Nicola Millard, Principle Innovation Partner, BT Business

Connect with Nicola on LinkedIn

Two people jumping with a chess board representing important skills

Survey Results: The Most Important Customer Service Skills

3D Open Mailbox with Hand holding Megaphone.

NICE Announces Annual Digital CX Week

Contact Centre of the Future webinar featured image

Recorded Webinar: The Contact Centre of the Future

A picture of virus cells

How Customers and Agents Are Responding to the Pandemic One Year On

Omnichannel concept with hand holding phone with icons above it

The Rise of Omnichannel CCaaS

Recorded Webinar: The Contact Centre of the Future 2020

inin-webinar-newsletter140626

Recorded Webinar: Contact Centre of the Future (2014)

Recorded Webinar: Contact Centre of the Future (2013)

A picture of the digital customer engagement concept

The Top 10 Trends in Digital Customer Engagement

Recorded Webinar: The Future of Customer Service

Recorded Webinar: Call Centre of the Future

A picture of artistic splashes

Omnichannel Contact Centre Design Considerations That You Cannot Ignore

A picture of a boardwalk leading to the sunset

The Shape of the Contact Centre Industry in 2020 and Beyond

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

Recorded Webinar: Latest Changes in Contact Centre Technology

What’s Next With… Multichannel?

Recorded Webinar: How Technology Can Help the Contact Centre Improve

fuel pump

The Best Places to use Voice Self-Service

Call Centre Helper Podcast cover image all episodes

The Contact Centre Podcast: Catch-up with Every Episode So Far!