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Articles - Occupancy

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How to Calculate Staffing in a Contact Centre

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Difference Between Occupancy and Utilization

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

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Erlang C Formula – Made Simple With an Easy Worked Example

How to Calculate Productivity in the Contact Centre

Person using a calculator with the words calculate contact centre occupancy

How to Calculate Occupancy in the Contact Centre

What Is the Difference Between Occupancy and Utilisation?

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Why Should Your Occupancy Rate NOT Exceed 85%?

relationship with occupancy

Relationship of Shrinkage and Phone Occupancy

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Occupancy in Contact Centres: Definition, Impact and Management

How Do I… Manage and Schedule Multi-Skilled Agents?

occupancy pie chart

What Is Occupancy?

Recorded Webinar: The Power of One in Call Centre Staffing

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How Can I Calculate Agent Availability %?

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What Is the Right Figure for Contact Centre Occupancy?

Time and calendar concept

How Do You Calculate Chat Occupancy?

available

What is Available Time?

30 Strategies for Improving Agent Productivity

A Beginner’s Guide to Adherence Management

The Best KPIs to Use in Your Call Centre

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

Contact Centre Occupancy and Utilization video cover with Ray Agar

Video: Top Tips to Optimize Occupancy and Utilization

What’s Next With… Forecasting Technology?