Articles - Odigo

Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

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Contact Centre Initiatives
Trends in Contact Centre Initiatives
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The E-Commerce Impact on Retailers and Customer Connection
Barriers to Your Dream Contact Centre
Barriers to Your Dream Contact Centre
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Odigo Named Leader in Frost & Sullivan Radar for European CCaaS Market
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Human-Centric Values Should Drive How CCaaS Solutions Are Designed
Speech recognition concept
Why Speech Recognition Capabilities Are Vital for Contact Centre Software
Net Promoter, Score From Detractor to Promoter
What Is the Relevance of the Net Promoter Score in 2022?
Collage of people with coloured background
Innovation in Customer Relations Must Serve Individual Needs
Conversational chatbot icons
Conversational Intelligence – an Instrument of Change in Contact Centre AI
Padlock Connecting a Metal Chain on an Orange Background
Odigo Partners With PCI Pal to Provide Secure Payments
Making space for employee wellbeing
Making Space for Agent Wellbeing
A red umbrella above white ones
How Can CCaaS Solutions Support Public Services?
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Contact Centre Customer Opinion: Preferences and Perception
Two colleagues celebrating success in an office at work
Celebrating Contact Centre Culture: How to Promote Positive Futures
Customer Experience Rating
Why Open APIs Should Power Customer Experience
Supervision concept with digital eye
Agent Supervision Technologies Can Improve Contact Centre Results
RCS. Rich Communication Services.
Rich Communication Services: The Next Big Contact Centre Channel?
Partnership and product concept
Odigo Joins Pega Partners Programme and Adds New Solution
Teamwork, partnership and cooperation concept.
Odigo and Pindrop Announce Partnership
Hand holding red wooden blocks with insurance icons.
How to Automate Insurance and Harness Data to Enhance CX
Cause and effect concept with newtons cradle
How Do Customer Expectations Affect Experiences?
Phone operator
How Do Outbound Call Regulations Help Deliver Value to Customers?
Text caption presenting Moment Of Truth
Do Dazzling Moments of Truth Rely Solely on Agent Skills?
Financial big data analytic and business infographic
Business Leaders Say Investments in AI for CX Have Paid Off

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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