Articles - Olivier Jouve

Olivier Jouve is the Chief Product Officer for Genesys. As Chief Product Officer, Olivier leads the company’s product, artificial intelligence and digital teams to advance its market foothold in experience orchestration. 

Connect with Olivier on LinkedIn

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2024 Gartner Magic Quadrant Image with Dots
Gartner Releases Magic Quadrant for CCaaS 2024
Portrait of blind person with white cane walking on the street
Genesys and Lighthouse Works Launch Software for Blind Advisors
human and robot shaking hands
Genesys Introduces AI Across the Genesys Cloud Platform
person guiding their way around a customer journey concept
Genesys Launches Native Journey Management for Genesys Cloud
Partnership concept with hands reaching from screens and shaking hands
ServiceNow and Genesys Announce Strategic Partnership
robot arm holding sustainability concept
Swisscom and Genesys Team Up For Next-Gen CX and Sustainability
Achievement and leadership concept with a digital mountain and a flag
Genesys Advancing a New Era of Experience Delivery
Authorised stamp on paper
Genesys Cloud Achieves StateRAMP Authorization
Leadership concept using blue paper ship among white
Genesys Named a Leader by the IDC MarketScape
Happy customer giving happy face on mobile phone
Genesys Named Leader for Customer Engagement Platforms
Collaboration concept with hands holding lightbulbs together
Genesys and Salesforce Launch AI-Powered Solution
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
Hand draw a curve arrow leader with many small follower on chalkboard
Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant
An approval checkmark in the sky made of clouds
Genesys Cloud CX Achieves FedRAMP Authorization
Hand drawing line through maze - simple concept
Genesys Announces Simplified Automated Task Management Solution
Person pulling curtain of darkness to reveal a new better world
Genesys Introduces AI Experience
Customer journey concept with blocks
Genesys Unveils Customer Journeys for the Experience Era
Partnership concept with handshake
8×8 and Genesys Partner
Happy smile on yellow face chosen by hand with five stars ratings
8 Trends Driving Customer and Employee Experiences in 2022
Green background with puzzle to be completed
Genesys Completes Acquisitions of Pointillist and Exceed.ai
Genesys Magic Quadrant
Genesys Named as Visionary in Gartner Magic Quadrant
A picture of a lady celebrating success
Genesys Named a Leader in the Gartner 2020 Magic Quadrant
A picture of a passenger plane with clouds
Ethiopian Airlines Personalize Passenger Experiences
A picture of two puzzle pieces coming together
Genesys Cloud Integrates With Microsoft Teams
 
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