Articles - Olivier Jouve

Olivier Jouve is the Chief Product Officer for Genesys. As Chief Product Officer, Olivier leads the company’s product, artificial intelligence and digital teams to advance its market foothold in experience orchestration. 

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Gartner 2023 Magic Quadrant CCaaS
Gartner Magic Quadrant for CCaaS 2023
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Genesys and Lighthouse Works Launch Software for Blind Advisors
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Ethiopian Airlines Personalize Passenger Experiences
Genesys Magic Quadrant
Genesys Named as Visionary in Gartner Magic Quadrant
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Genesys Cloud Now Available on AWS Marketplace
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Genesys Introduces AI Across the Genesys Cloud Platform
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Genesys Introduces AI Experience
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Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant
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Genesys Named a Leader by the IDC MarketScape
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Genesys Cloud CX Achieves FedRAMP Authorization
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Swisscom and Genesys Team Up For Next-Gen CX and Sustainability
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AI Ethics: Three Pillars to Staying Accountable
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Genesys Cloud Achieves StateRAMP Authorization
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Genesys Named Leader for Customer Engagement Platforms
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Genesys Unveils Customer Journeys for the Experience Era
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ServiceNow and Genesys Announce Strategic Partnership
Genesys PureCloud Reveals Revenue Growth
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Genesys Announces Simplified Automated Task Management Solution
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Genesys Announce New Amazon Web Services Connection
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Genesys Advancing a New Era of Experience Delivery
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Genesys Launches Native Journey Management for Genesys Cloud
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8 Trends Driving Customer and Employee Experiences in 2022
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Genesys and Salesforce Launch AI-Powered Solution
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Genesys Cloud Integrates With Microsoft Teams