Articles - Paul Weald

Paul Weald – The Contact Centre Innovator – has worked in the contact centre industry for 30 years, covering all aspects of people, process, digital operations, and customer experience.

He believes that every organisation can excel in how it serves its customers – how well you deliver customer service is a true differentiator – by applying agile approaches and techniques as a part of every operational transformation.

Connect with Paul on LinkedIn

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Get Started With Proactive Customer Service
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How to Create the Case for Performance Change
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Recorded Webinar: The Contact Centre of the Future
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7 Great Ways to Improve Your Customer Experience
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Expert Strategies to Improve Customer Happiness