Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Poly

Discover and explore our Poly content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of a someone "wowing" at exceptional customer service

What Is Exceptional Customer Service?

A picture of a bike race

Does the Call Centre Workplace Have a New Competitor?

A picture of cloud technology

Poly Help LCRcom Strengthen Their Cloud Technology

A photo of a one different rubber duck

Business as Unusual in the Call Centre

A picture of a virtual agent and a laptop

What Does a Good Virtual Contact Centre Look Like?

A cartoon of a rocket launch

Poly Launches New Bluetooth Headset Solution

A photo of someone working in a call centre

3 Trends That Are Changing the Contact Centre Landscape

The Long View on Contact Centres – 2020 and Beyond

A picture of a rocket being held by a hand

18 Tried and Tested Ways to Improve the Customer Experience

A group of people who work at the dogs trust call centre

17 Interesting Initiatives From the Dogs Trust Contact Centre

15 Essential Strategies to Reduce Staff Turnover

A photo of the word "oops" in a wooden circle

29 Mistakes That Your Contact Centre Might Be Making

An alarm clock showing 20 past ten on a pink background

Case Study – BT Safely Lowers Call Time by 8%

magnifying glass with a target in the middle and the words 'contact centre objectives'

20 Contact Centre Objectives

Group of business people and software developers working as a team

13 Things Every Contact Centre Advisor Needs to Know

A little animated rocket shoots into the sky

Plantronics Launch New Portable USB Speakerphones

New Study Finds That Video Conferencing Is Growing in Popularity

A blue digital hand pokes icons on a digital ball

Redefining Customer Experience in the Digital Age

7 Inventive Ideas From the extraenergy Contact Centre

Photos from the Customer Service Summit

Photos from the Customer Services Summit

People holding up 5 stars

14 Ideas for Providing a Memorable Customer Experience

13 Ways Technology Can Improve Employee Engagement

The History of the Call Centre – Updated

14 Successful Initiatives From FatFace’s Contact Centre

Assembled Forecasting Template V2 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise