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Articles - Poly

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What Is Exceptional Customer Service?

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Does the Call Centre Workplace Have a New Competitor?

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Poly Help LCRcom Strengthen Their Cloud Technology

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Business as Unusual in the Call Centre

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What Does a Good Virtual Contact Centre Look Like?

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Poly Launches New Bluetooth Headset Solution

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3 Trends That Are Changing the Contact Centre Landscape

The Long View on Contact Centres – 2020 and Beyond

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18 Tried and Tested Ways to Improve the Customer Experience

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17 Interesting Initiatives From the Dogs Trust Contact Centre

15 Essential Strategies to Reduce Staff Turnover

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29 Mistakes That Your Contact Centre Might Be Making

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Case Study – BT Safely Lowers Call Time by 8%

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20 Contact Centre Objectives

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13 Things Every Contact Centre Advisor Needs to Know

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Plantronics Launch New Portable USB Speakerphones

New Study Finds That Video Conferencing Is Growing in Popularity

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Redefining Customer Experience in the Digital Age

7 Inventive Ideas From the extraenergy Contact Centre

Photos from the Customer Service Summit

Photos from the Customer Services Summit

14 Ideas for Providing a Memorable Customer Experience

13 Ways Technology Can Improve Employee Engagement

The History of the Call Centre – Updated

14 Successful Initiatives From FatFace’s Contact Centre