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Articles - Poly

A picture of a someone "wowing" at exceptional customer service

What Is Exceptional Customer Service?

14 Successful Initiatives From FatFace’s Contact Centre

2020 vision: What will the call centre look like in ten years’ time

12 Things You Can Learn From the RSVP Contact Centre

What to look for when buying… Contact centre headsets

A picture of someone that is too tired to work

Dealing With COVID-Fatigue in the Contact Centre

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Trade Secrets: How to get the best out of your headsets

2021 CCH Survey Results Knowledge Base Challenges

Survey Results: Knowledge Base Challenges

9 Things You Can Learn From the UCAS Contact Centre

Call-Centre

5 Ideas From the Echo Managed Services Contact Centre

9 Lessons From the Connect Assist Contact Centre

Important Contact Centre metrics

The Most Important Contact Centre Metrics

What to Look for When Buying Headsets

A picture of someone jumping for 2021

30 Contact Centre Predictions for 2021

Graph answering the question "In your contact centre, which age group are the easiest to motivate?" with the answers of 36%- 16 to 24 yrs, 40%- 25 to 34 years, 17%- 35 to 44yrs, 7%- 45yrs plus.

25–34 Year Olds are The Easiest Advisors to Motivate

How Can These Four Technologies Reduce Costs in the Contact Centre?

Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre

How Would Your Contact Centre Survive a Cold Snap?

Photos from September 2017 Call Centre & Customer Services Summit

7 Inventive Ideas From the extraenergy Contact Centre

A picture of a video call on laptop

RingCentral Rooms for Poly Is Now Available

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Recorded Webinar: Making an Impact with your Voice

8 ways that unified communications can improve the contact centre

Recorded Webinar: Building Rapport Over the Telephone

TalkDesk KPI Report 2024 box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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