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Articles - Poly
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Poly Discuss the Future of the “Workplace Experience”
Poly’s Story: Moving to Remote Working
Celebrating Change in the Call Centre
RingCentral Launches Video Meetings in Europe
2 Challenges That Many Contact Centres Are Battling Now
The New Way of Working in Call Centres
Case Study: How Poly Enabled Success in Their Virtual Contact Centre
Are QD Headsets the Best for a Hybrid Call Centre Workforce?
Hybrid Working in the Call Centre
Recorded Webinar: Voice Is Your New Brand Currency
The Future of Customer Service – Hybrid Workforce or Hybrid Employees?
Why Should You Choose Quick-Disconnect Headsets?
5 Workplace Trends for 2021
Poly Release New Video Conferencing Equipment
The Workplace Experience Post-COVID
Poly Expand Their Savi 7300 Office Series of Wireless Headsets
Poly Secures Awards for Speakerphones and Video Bar
Poly’s Voice-Activated Zoom Rooms with Alexa
Poly’s Experience Centers
How to Raise the Profile of Your Contact Centre
Building an Engaged Virtual Workforce
Poly Headset Commended by Frost & Sullivan
79% of UK Contact Centre Advisors Want Hybrid Working
Survey Results: The Most Important Customer Service Skills
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Latest Resources
eBook: The Top 10 CX Trends for 2025
eBook: Why Spreadsheets Are Hurting Your Call Center QA
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Latest Blogs
7 Effective Ways to Elevate Online Customer Service
How to Choose Call Centre Management Software
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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