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Articles - Positive words
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10 Top-Notch Customer Service Greeting Examples
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
Positive Statements to Increase Customer Satisfaction
Why Removing Negative Words Could Hurt Your Contact Centre
How to Handle Angry Customers in a Call Centre
Recorded Webinar: The Right Words and Phrases to Use With a Customer
31 Tips to Improve Customer Satisfaction
The Top 25 Call Centre Quotes
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Recorded Webinar :Building a Positive Culture in the Contact Centre
Measuring Customer Emotion in the Customer Service
The Best Words to Rescue an Unhappy Customer Experience
Best-Practice Ideas for Improving Performance
36 Tips for Improving Performance and Quality
How to Give Your Line Manager Positive Feedback
Top 20 Examples of Rapport Building Statements
7 Ways to Build an Emotional Connection by Email
The Power of Positive Language
The Do’s and Don’ts of Call Scripting
Best Tips, Phrases and Words to Use for Building Rapport
How to Give Great Customer Service
Rapport-Building Tips
The Five Phrases a Call Centre Manager SHOULD Use
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!