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Articles - Positive words
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RECENT
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The Top 25 Call Centre Quotes
Customer Service Language – With Examples
Complementary Words for Customer Service
Customer Service Language: Changing the Language of Your Contact Centre
Techniques to Improve Your Probing Questions
31 Tips to Improve Customer Satisfaction
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
Customer Service: 50 Nice Words to Say to Someone
The Best Words to Rescue an Unhappy Customer Experience
Measuring Customer Emotion in the Customer Service
36 Tips for Improving Performance and Quality
Rapport-Building Tips
Why Removing Negative Words Could Hurt Your Contact Centre
The Do’s and Don’ts of Call Scripting
How to Give Your Line Manager Positive Feedback
7 Ways to Build an Emotional Connection by Email
The Power of Positive Language
What Is Positive Scripting?
How to Give Great Customer Service
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Recorded Webinar :Building a Positive Culture in the Contact Centre
Recorded Webinar: The Right Words and Phrases to Use With a Customer
The Five Phrases a Call Centre Manager SHOULD Use
Best-Practice Ideas for Improving Performance
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
