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Articles - Positive words
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The Top 25 Call Centre Quotes
36 Tips for Improving Performance and Quality
31 Tips to Improve Customer Satisfaction
Customer Service: 50 Nice Words to Say to Someone
The Right Words and Phrases to Use on a Sales Call
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
Customer Service Language: Changing the Language of Your Contact Centre
Techniques to Improve Your Probing Questions
Measuring Customer Emotion in the Customer Service
Rapport-Building Tips
The Power of Positive Language
7 Ways to Build an Emotional Connection by Email
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
The Do’s and Don’ts of Call Scripting
The Best Words to Rescue an Unhappy Customer Experience
Why Removing Negative Words Could Hurt Your Contact Centre
How to Give Great Customer Service
Recorded Webinar: The Right Words and Phrases to Use With a Customer
Recorded Webinar :Building a Positive Culture in the Contact Centre
What Is Positive Scripting?
The Five Phrases a Call Centre Manager SHOULD Use
How to Give Your Line Manager Positive Feedback
Best-Practice Ideas for Improving Performance
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