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Live Chat Quality – 7 Training Exercises to Improve It

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Open Questions to Use in Customer Service

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Alternatives to Saying “Don’t Worry” to Customers

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Complementary Words for Customer Service

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Video: The AHT Glidepath – Track Agent Onboarding

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The 7 Cs of Effective Communication

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How to Use Mock Calls to Improve Agent Performance – With Free Exercises

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21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

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The Top 10 Call-Closing Statement Examples

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What is Call Centre Shrinkage and How to Calculate It?

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NATO Phonetic Alphabet – Free Download

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The Top 10 Acknowledgement Statements for Customer Service

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Australian Phonetic Alphabet – Free Download

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100 Complimentary Words and Phrases to Use in Customer Service

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Cheat Sheet – Customer Service Apology Statements

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

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Goodwill Gestures for Better Customer Relationships

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

The Top 25 Positive Words and Phrases for Customer Service

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The Top 50 Words to Describe Yourself on Your CV in 2024

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How to Improve the Customer Experience – With a Checklist

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8 Ways to Improve Schedule Adherence

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry for the Inconvenience Caused”

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15 Clarifying Questions For Customer Service

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The Definitive Guide to Improving Agents’ Customer Service Vocabulary