Articles - Printable

Browse our range of printable resources, including checklists, templates, and guides for efficient contact centre operations.

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Free excel quality monitoring form featured image
Free Call Monitoring and Evaluation Form – Excel Template
Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
The Top 25 Positive Words and Phrases for Customer Service
Graphic of Good Words to Describe Yourself on a CV
The Top 50 Words to Describe Yourself on Your CV in 2024
The Shrinkage Formula Article Image
What is Call Centre Shrinkage and How to Calculate It?
Excel erlang calculator featured image
Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
Stationery, chalkboard and UK flag on color background with words
UK Phonetic Alphabet – Free Download
Acknowledgement Statements text written on notebook
The Top 10 Acknowledgement Statements for Customer Service
Free Download of the Excel Monthly Forecasting Template
Monthly Forecasting Excel Spreadsheet Template – Free Download
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
Compliment Words Customer Service - wordcloud
100 Complimentary Words and Phrases to Use in Customer Service
Excel Contact Centre Dashboard
Contact Centre Dashboard Excel Template – FREE Download
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
Call Centre Power Words for Customer Service
100 Power Words to Use in Customer Service with Examples
Group of people holding the SORRY written speech bubble
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
Australia in letters in front of flag
Australian Phonetic Alphabet – Free Download
The Phonetic Alphabet - in a frame of letters
The Phonetic Alphabet and How it Improves Customer Service
Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
Comic style hello with the words customer service greeting messages
10 Catchy Greeting Examples for Customer Service
Call centre worker looking at script and smiling
Positive Scripting For Customer Service – With Examples
Picture of angry person in sweater screaming at smartphone over red background
What to Say to an Angry Customer
Management speak and jargon
Management Speak – 40 Words and Phrases That Make Your Team Cringe
Mixed smileys on sticky notes, white background
Positive Language for Customer Service Conversations – With Examples
Hands holding two speech bubbles
10 Feedback Examples to Improve Contact Centre Performance
Yellow phone placed down as a result of dead air time on customer service call
Seven Tips to Avoid Dead Air Time in Customer Service Calls
 
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