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Articles - Printable

France flag talk balloon and blank speech bubble

French Phonetic Alphabet – Free Download

Customer Satisfaction Score CSAT

What is a Customer Satisfaction Score (and How to Calculate CSAT)

Person looking out over question marks

Open Questions to Use in Customer Service

Speech bubbles with NATA phonetic Alphabet - NATO flag in the front

NATO Phonetic Alphabet – Free Download

The Phonetic Alphabet - in a frame of letters

The Phonetic Alphabet and How it Improves Customer Service

Notepad and pencil with the words alternatives to sorry for the inconvenience

15 Great Alternatives to “Sorry for the Inconvenience”

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry for the Inconvenience Caused”

Australia in letters in front of flag

Australian Phonetic Alphabet – Free Download

Call Centre Power Words for Customer Service

100 Power Words to Use in Customer Service with Examples

Compliment Words Customer Service - wordcloud

100 Complimentary Words and Phrases to Use in Customer Service

Seven chat bubbles with person pointing at one behind - live chat training concept

Live Chat Quality – 7 Training Exercises to Improve It

Hands holding two speech bubbles

10 Feedback Examples to Improve Contact Centre Performance

Person holding and looking up to speech bubble

25 Affirmative Words and Statements to Support Customers

Stationery, chalkboard and UK flag on color background with words

UK Phonetic Alphabet – Free Download

A notebook and pen - training cheat sheet for handling difficult customers

Training Cheat Sheet – Handling Difficult Customers

Goodwill gesture concept with dog holding gift

Goodwill Gestures for Better Customer Relationships

Dont Worry crossed out on notepad - alternatives to don't worry

Alternatives to Saying “Don’t Worry” to Customers

Call centre worker with headset

How to Use Mock Calls to Improve Agent Performance – With Free Exercises

person in a call centre headset with post it notes that have question marks on

15 Clarifying Questions For Customer Service

calendar and alarm clock on a green table

8 Ways to Improve Schedule Adherence

Complementary words for customer service with hand pointing at speech bubble

Complementary Words for Customer Service

Two people communicating

The 7 Cs of Effective Communication

Six of the Best Games for Your Contact Centre

holding up book

Training Cheat Sheet – Effective Questioning

Zoom Virtual Agent Support Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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