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Articles - Rapport

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How to Deal With the “Know-It-All” Customer

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The Top 10 Call-Closing Statement Examples

Reassurance Statements for Customer service

Reassurance Statements in Customer Service – With Examples

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15 Examples of Probing Questions for Customer Service

rapport on chalkboard

15 Ways to Build Rapport With Customers

Acknowledgement Statements text written on notebook

The Top 10 Acknowledgement Statements for Customer Service

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How to Deliver Bad News in Customer Service

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

The Top 25 Positive Words and Phrases for Customer Service

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Lessons From the Frontline: How to Build Customer Trust

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry for the Inconvenience Caused”

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What Is Rapport?

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Customer Service Emails and Letters: How to Review and Improve Your Templates

Sticks with customer loyalty program on an office table.

7 Key Ideas for Winning Customer Loyalty

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4 Team-Building Games for the Contact Centre

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25 Affirmative Words and Statements to Support Customers

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The Best Ways to Start and End a Customer Conversation

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Customer Service Language – With Examples

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Why Should Your Customers Remain Customers?

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

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How to Deal With a Talkative Customer

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Customer Service: 50 Nice Words to Say to Someone

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Customer Service Language: Changing the Language of Your Contact Centre

Rapport Building With Angry Customers – With Examples