Articles - Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

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The Top 25 Positive Words and Phrases for Customer Service
Acknowledgement Statements text written on notebook
The Top 10 Acknowledgement Statements for Customer Service
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
Call Centre Power Words for Customer Service
100 Power Words to Use in Customer Service with Examples
A magnifying glass and wooden puzzle with question mark - probing questions to put together the puzzle concept
15 Examples of Probing Questions for Customer Service
Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
Comic style hello with the words customer service greeting messages
10 Catchy Greeting Examples for Customer Service
rapport on chalkboard
15 Ways to Build Rapport With Customers
A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
Reassurance Statements for Customer service
Reassurance Statements in Customer Service – With Examples
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Positive Language for Customer Service Conversations – With Examples
Yellow phone placed down as a result of dead air time on customer service call
Seven Tips to Avoid Dead Air Time in Customer Service Calls
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
Build Rapport on the Phone for Success
How to Build Rapport on the Phone – With Examples
Steps to writing a great customer service letter on computer screen
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
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Customer Service: 50 Nice Words to Say to Someone
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Top 20 Examples of Rapport Building Statements
A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service
The Best Courtesy Words and Expressions to Use in Customer Service
Happy woman reading a letter on a table at home
How to Write a Great Customer Service Letter – With Examples
A picture of a talkative cartoon
How to Deal With a Talkative Customer
Call Centre Etiquette What Not to Say
15 Things You Should Never Say to a Customer
Person holding and looking up to speech bubble
25 Affirmative Words and Statements to Support Customers
Angry people screaming
13 Clever Tactics for Dealing With an Angry Phone Call
 
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