Articles - Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

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27 Positive Statements to Use In Difficult Situations
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10 Strategies for Overcoming Objection Handling in Sales
Apologising for the inconvenience, I'm Sorry
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
Call Centre Power Words for Customer Service
100 Power Words to Use in Customer Service with Examples
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
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How to Write a Customer Apology Letter – With an Example
Young businessman working in call centre. He is sitting at the table in headset
How to Develop the Best Contact Centre Script
How to Handle Emojis in Customer Service
5 Tips to Improve Your Call Centre Sales
Happy woman reading a letter on a table at home
How to Write a Great Customer Service Letter – With Examples
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Positive Language for Customer Service Conversations – With Examples
Steps to writing a great customer service letter on computer screen
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
How to Build Customer Trust From the Contact Centre
Call Centre Etiquette What Not to Say
15 Things You Should Never Say to a Customer
Call Control Techniques: How to Present Options to Customers
Want to Speak in the Same Language as the Customer? Use Filtering!
Build Rapport on the Phone for Success
How to Build Rapport on the Phone – With Examples
Yellow phone placed down as a result of dead air time on customer service call
Seven Tips to Avoid Dead Air Time in Customer Service Calls
A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service
The Best Courtesy Words and Expressions to Use in Customer Service
Comic style hello with the words customer service greeting messages
10 Catchy Greeting Examples for Customer Service
Live Chat Probably Costs More than Phone Call
Just 60% of Organisations Are Considered to be Good at Building Rapport
The Top Qualities for a Contact Centre Advisor
How to Build an Emotional Connection with Customers
 
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