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Articles - Rapport

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25 Affirmative Words and Statements to Support Customers

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13 Clever Tactics for Dealing With an Angry Phone Call

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How to Deal With the “Know-It-All” Customer

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Customer Service Language – With Examples

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

How to Build an Emotional Connection with Customers

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Customer Service Language: Changing the Language of Your Contact Centre

How do I – Build Rapport With Callers?

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10 Strategies for Overcoming Objection Handling in Sales

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Customer Service: 50 Nice Words to Say to Someone

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Should We Call Customers by Name?

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How to Deliver Bad News in Customer Service

Call Control Techniques: How to Present Options to Customers

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How to Develop the Best Contact Centre Script

Anatomy of a Good Call – Best practice… The Call

Training Cheat Sheet – Building Great Rapport

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7 Key Ideas for Winning Customer Loyalty

Want to Speak in the Same Language as the Customer? Use Filtering!

Recorded Webinar: How to Improve Rapport with the Customer

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Customer Service Emails and Letters: How to Review and Improve Your Templates

Rapport-Building Tips

How to Build Customer Trust From the Contact Centre

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What Is Rapport?

A is for Assertiveness