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About Us
Articles - Rapport
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Recorded Webinar: How to Improve Rapport with the Customer
Only 2% of Advisors Have Great Levels of Rapport and Empathy
6 Strategies for Building Agent Confidence in Telesales
10 Closing Techniques for Inbound Sales Advisors
What is Emotional Intelligence?
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
Anatomy of a Good Call – Best practice… The Call
Recorded Webinar :Building a Positive Culture in the Contact Centre
86% of Contact Centres Crave Empathy and Rapport Building Skills
How Can Agents Sound More Authentic?
How to Personalise Customer Interactions
9 Lessons From the Connect Assist Contact Centre
Top 20 Examples of Rapport Building Statements
7 Ways to Build an Emotional Connection by Email
7 Ways to Build an Emotional Connection With Callers
The Secret to Building Real Rapport
Recorded Webinar: Building Rapport Over the Telephone
Training Cheat Sheet – Building Great Rapport
Soft Skills in Call Centres
Best Tips, Phrases and Words to Use for Building Rapport
How to Handle Stress in the Call Centre
Should We Call Customers by Name?
How to Survive and Prosper in a Multilingual Contact Centre
How communication styles affect assertiveness
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
