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Articles - Rapport

What the Experts Recommend: Team-Building Games and Exercises

How to Handle Stress in the Call Centre

How Can Agents Sound More Authentic?

10 Closing Techniques for Inbound Sales Advisors

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Lessons From the Frontline: How to Build Customer Trust

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Building Better Performance Through Intrinsic Motivation

The Secret to Building Real Rapport

7 Ways to Build an Emotional Connection With Callers

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4 Team-Building Games for the Contact Centre

The Top Qualities for a Contact Centre Advisor

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Soft Skills in Call Centres

5 Tips to Improve Your Call Centre Sales

7 Ways to Build an Emotional Connection by Email

Live Chat Probably Costs More than Phone Call

How to Personalise Customer Interactions

Cultural Intelligence: What it Can do for Offshorers

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How to Write a Customer Apology Letter – With an Example

How communication styles affect assertiveness

How to Handle Emojis in Customer Service

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How to Give Great Customer Service

9 Lessons From the Connect Assist Contact Centre

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What is Emotional Intelligence?

6 Strategies for Building Agent Confidence in Telesales

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Time for a call centre exchange?