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About Us
Articles - Rapport
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RECENT
POPULAR
Why Should Your Customers Remain Customers?
Customer loyalty – fact or fiction?
Recorded Webinar: Building Rapport Over the Telephone
Just 60% of Organisations Are Considered to be Good at Building Rapport
86% of Contact Centres Crave Empathy and Rapport Building Skills
Only 2% of Advisors Have Great Levels of Rapport and Empathy
Recorded Webinar :Building a Positive Culture in the Contact Centre
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
How to Survive and Prosper in a Multilingual Contact Centre
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
