Articles - Ray Agar

Ray Agar has been working in the planning industry since 1992 starting as an agent and working in roles such as supervisor, contact centre manager and planning manager.

Experienced in outsourcing and global planning in multi sited omni-channel environments across the telecoms, financial and mobile industry.

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different coloured figures
Difference Between Occupancy and Utilization
Stressed person in headset sat at desk
Ease Agent Stress – With These 15 Top Tips!
Resource Utilization
Is There a Utilization Calculation?
Contact Centre Occupancy and Utilization video cover with Ray Agar
Video: Top Tips to Optimize Occupancy and Utilization