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About Us
Articles - Repeat Calls
RECENT
POPULAR
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
How to Reduce Repeat Calls Fast?
15 Tips for Driving Down Repeat Contacts
8 Tips for Reducing Repeat Contacts
How Do You Measure Repeat Call Rate?
The Difference Between Measuring Repeat Contacts and First Contact Resolution
14 Successful Initiatives From FatFace’s Contact Centre
Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction
How to Calculate First Contact Resolution (FCR) – With Formula
10-24% of Contact Volumes is Generally Made Up From Repeat Contacts
15 Speed Tips for Reducing Repeat Contacts
Recorded Webinar: 7 Ways to Drive Down Repeat Contacts
Process Failures are the Main Reason for Repeat Calls
Top Tips for Reducing Repeat Calls
Five tips for reducing the strain of repeat calls
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
