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Articles - Repeat Calls
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Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
How to Reduce Repeat Calls Fast?
15 Tips for Driving Down Repeat Contacts
8 Tips for Reducing Repeat Contacts
How Do You Measure Repeat Call Rate?
The Difference Between Measuring Repeat Contacts and First Contact Resolution
14 Successful Initiatives From FatFace’s Contact Centre
Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction
How to Calculate First Contact Resolution (FCR) – With Formula
10-24% of Contact Volumes is Generally Made Up From Repeat Contacts
15 Speed Tips for Reducing Repeat Contacts
Recorded Webinar: 7 Ways to Drive Down Repeat Contacts
Process Failures are the Main Reason for Repeat Calls
Top Tips for Reducing Repeat Calls
Five tips for reducing the strain of repeat calls
Editor's Pick
How to Write a Standard Operating Procedure (SOP)
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Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Latest Resources
eBook: 5 Step Guide to Cloud Contact Center Migrations
Report: Customer Support by the Numbers
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