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About Us
Articles - Repeat Calls
RECENT
POPULAR
How to Calculate First Contact Resolution (FCR) – With Formula
How Do You Measure Repeat Call Rate?
The Difference Between Measuring Repeat Contacts and First Contact Resolution
How to Reduce Repeat Calls Fast?
8 Tips for Reducing Repeat Contacts
15 Speed Tips for Reducing Repeat Contacts
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
Top Tips for Reducing Repeat Calls
15 Tips for Driving Down Repeat Contacts
Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction
14 Successful Initiatives From FatFace’s Contact Centre
Recorded Webinar: 7 Ways to Drive Down Repeat Contacts
10-24% of Contact Volumes is Generally Made Up From Repeat Contacts
Five tips for reducing the strain of repeat calls
Process Failures are the Main Reason for Repeat Calls
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
