Translate

Articles - Retention

Silhouette of people holding stars at sunset - improving CX concept

Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

What's stopping your talent from blooming video cover

Video: What’s Really Stopping Your Talent From Blooming?

Customer churn concept with magnet and ball bearings

How Contact Centre AI Can Help Reduce Customer Churn

Magnet pulling in mini people objects

Customer Retention Management & How to Do It

Magnifying glass looking at person icon with key

The Key to Securing a Lower Agent Attrition Rate

Retention concept with magnet attracting people icons

9 Effective Customer Retention Strategies

Staff turnover icons

Understanding Call Centre Turnover – 5 Key Factors and Solutions

'Quiet quitting' on yellow sticker on computer with clock and notebook.

How to Combat Quiet Quitting

cover image from specsavers contact centre

Successful Customer Retention Strategies From Specsavers

Retention concept with magnet and figures

2024 in Focus: Cost Savings With Frontline Employee Retention

Turnover concept with people on tiles turning red and dropping off

The Top Drivers That Make Good Contact Centre Staff Leave

KPI and graphs on digital background with the words top cx kpis

Top 10 Customer Experience KPIs

Customer retention written on paper on desk with stationary

What Is Customer Retention?

Customer Retention Strategy with people icons and magnet

What Is a Customer Retention Strategy?

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?

Dice showing number six with neon colours

6 Contact Centre Initiatives You Can’t Ignore

Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept

How to Combat Quiet Quitting in the Call Centre

Word Menopause, pause sign on a white alarm clock on pink background

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

A photo of a piggy back with measuring tape-around-it

How to Calculate Customer Profitability

10 Innovative Ways to Create Customer Value

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

11 Customer Retention Strategies

Call Centre Problems image

The Top Ten Call Centre Problems

Create a Contact Centre Orientation Plan to Reduce Attrition