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Articles - Retention

Explore our range of resources on retention strategies in contact centres, to develop loyalty and long-term satisfaction.

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Hang On a Minute… Is AI Worsening EX?

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How to Change Your Shift Patterns – Without Losing Your Best Agents!

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Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

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Video: What’s Really Stopping Your Talent From Blooming?

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Successful Customer Retention Strategies From Specsavers

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Top 10 Customer Experience KPIs

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What Is Customer Retention?

Customer Retention Strategy with people icons and magnet

What Is a Customer Retention Strategy?

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?

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6 Contact Centre Initiatives You Can’t Ignore

Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept

How to Combat Quiet Quitting in the Call Centre

Word Menopause, pause sign on a white alarm clock on pink background

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

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How to Calculate Customer Profitability

10 Innovative Ways to Create Customer Value

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5 Customer Engagement Strategies That You Cannot Ignore

11 Customer Retention Strategies

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The Top Ten Call Centre Problems

Create a Contact Centre Orientation Plan to Reduce Attrition

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

6 Ways to Wow and Win Back Lost Customers

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Does Your Contact Centre Need a “Colleague Experience Manager”?

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5 Things That Will Drive Your Staff Away

29 Strategies to Tackle Agent Absence and Attrition

5 Ways to Stop Your Agents From Leaving

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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