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Articles - Retention

Turnover or Turnaround? Ten Tips to Help Retain your Staff

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Top 10 Customer Experience KPIs

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Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

Strategies for developing and retaining talent in the contact centre

How to Attract and Keep Generation Y Employees in Call Centres

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How to Combat Quiet Quitting

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

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What Is Quiet Quitting?

How to Recruit the Right Call Centre Agent

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Video: What’s Really Stopping Your Talent From Blooming?

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2024 in Focus: Cost Savings With Frontline Employee Retention

5 Ways to Stop Your Agents From Leaving

Top Tips for Customer Retention

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Successful Customer Retention Strategies From Specsavers

6 Ways to Wow and Win Back Lost Customers

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Understanding Call Centre Turnover – 5 Key Factors and Solutions

29 Strategies to Tackle Agent Absence and Attrition

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The Key to Securing a Lower Agent Attrition Rate

10 Ideas to Keep a Happy and Healthy Workforce

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How to Combat Quiet Quitting in the Call Centre

10 Innovative Ways to Create Customer Value

Five tips to improve customer retention

How to Motivate Employees for Less Than £50 Per Week

Tackling staff turnover: what the experts recommend