Translate

Articles - Richard Kenny

A person in a wheelchair working on a laptop from home

79% of UK Contact Centre Advisors Want Hybrid Working

A picture using paper planes to demonstrate efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A picture of someone that is too tired to work

Dealing With COVID-Fatigue in the Contact Centre

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

A photo of a remote worker

The Future of Customer Service – Hybrid Workforce or Hybrid Employees?

A picture of a duck leading the pack

Top Tips to Make Your Team Leaders More Productive

A picture of someone carrying a "I want more" light bulb

How Are Customer Expectations Changing and What Does That Mean for Us?

A picture of an agent at the start of a maze

2 Challenges That Many Contact Centres Are Battling Now

A picture of someone looking through a telescope

Poly Discuss the Future of the “Workplace Experience”

A picture of tools in a wallpaper style

20 Customer Experience Management Tools and How They Can Help (CEM)

A picture of a someone "wowing" at exceptional customer service

What Is Exceptional Customer Service?

A picture of a bike race

Does the Call Centre Workplace Have a New Competitor?

A photo of a one different rubber duck

Business as Unusual in the Call Centre

A photo of someone working in a call centre

3 Trends That Are Changing the Contact Centre Landscape

The Long View on Contact Centres – 2020 and Beyond

15 Essential Strategies to Reduce Staff Turnover

A photo of the word "oops" in a wooden circle

29 Mistakes That Your Contact Centre Might Be Making

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

The Top Qualities for a Contact Centre Advisor

Will Robots Replace Humans in the Contact Centre?

How Can These Four Technologies Reduce Costs in the Contact Centre?

A picture of a person thinking with question marks around them

What Other Names are Call Centre Agents Known By?

10 Contact Centre Technology Predictions for 2017

22 Ways Technology Can…. Exceed Customer Expectations