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Articles - Richard Kenny

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

12 Quick Ways to Deal With Call Centre Noise

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What Other Names are Call Centre Agents Known By?

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28 Brilliant Hacks to Improve Contact Centre Efficiency

99 Ways to Change Your Contact Centre

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Top Tips to Make Your Team Leaders More Productive

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How Do I… Improve Sound Quality in the Contact Centre?

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11 Creative Tips to Boost Morale in the Contact Centre

22 Ways Technology Can…. Exceed Customer Expectations

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19 Tips for Reducing Customer Effort

The Future of Voice in the Contact Centre

Will Robots Replace Humans in the Contact Centre?

15 Essential Strategies to Reduce Staff Turnover

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29 Mistakes That Your Contact Centre Might Be Making

An Introduction to… Contact Centre Headsets

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16 Contact Centre Technology Innovations That You Can’t Ignore

The Top Qualities for a Contact Centre Advisor

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20 Customer Experience Management Tools and How They Can Help (CEM)

25 Tips to Help Your Staff to Stay Stress Free

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What Is Exceptional Customer Service?

Call Centre Homeworking Checklist

2020 vision: What will the call centre look like in ten years’ time

What to look for when buying… Contact centre headsets

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Dealing With COVID-Fatigue in the Contact Centre