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Articles - Richard Kenny

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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What Other Names are Call Centre Agents Known By?

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

99 Ways to Change Your Contact Centre

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11 Creative Tips to Boost Morale in the Contact Centre

The Top Qualities for a Contact Centre Advisor

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Recorded Webinar: How to Reduce Background Noise in the Contact Centre

What Does the Future Hold for Customer Service?

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16 Contact Centre Technology Innovations That You Can’t Ignore

The Future of Voice in the Contact Centre

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What Is Exceptional Customer Service?

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29 Mistakes That Your Contact Centre Might Be Making

Call Centre Homeworking Checklist

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20 Customer Experience Management Tools and How They Can Help (CEM)

12 Quick Ways to Deal With Call Centre Noise

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Top Tips to Make Your Team Leaders More Productive

25 Tips to Help Your Staff to Stay Stress Free

An Introduction to… Contact Centre Headsets

The future of the contact centre headset

Will Robots Replace Humans in the Contact Centre?

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How Are Customer Expectations Changing and What Does That Mean for Us?

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19 Tips for Reducing Customer Effort

15 Essential Strategies to Reduce Staff Turnover

2020 vision: What will the call centre look like in ten years’ time