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Articles - Richard Kenny

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2 Challenges That Many Contact Centres Are Battling Now

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Poly Discuss the Future of the “Workplace Experience”

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The Future of Customer Service – Hybrid Workforce or Hybrid Employees?

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Dealing With COVID-Fatigue in the Contact Centre

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Does the Call Centre Workplace Have a New Competitor?

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Business as Unusual in the Call Centre

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79% of UK Contact Centre Advisors Want Hybrid Working

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3 Trends That Are Changing the Contact Centre Landscape

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Recorded Webinar: Making an Impact with your Voice

The Long View on Contact Centres – 2020 and Beyond

How Can These Four Technologies Reduce Costs in the Contact Centre?

10 Contact Centre Technology Predictions for 2017

22 Ways Technology Can…. Exceed Customer Expectations

Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre

Top Tips to Make Your Workforce More Productive

New Year Resolutions for call centres

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

Recorded Webinar: The Future of Customer Service

What to look for when buying… Contact centre headsets

How Would Your Contact Centre Survive a Cold Snap?

Recorded Webinar: Building Rapport Over the Telephone

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How Do I… Improve Sound Quality in the Contact Centre?

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Trade Secrets: How to get the best out of your headsets