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Articles - Richard Snow
Richard Snow, VP & Research Director, Ventana Research
Connect with Richard on LinkedIn
RECENT
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A Guide to Call Centre Reports – with Examples
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Involve Agents in Operations and Strategy
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New Year Resolution Ideas for Your Call Centre
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!