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Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
agent post it notes
25 Ways Technology Can … Increase Agent Productivity
How WhatsApp is Set to Take Customer Service Messaging Mainstream
10 Contact Centre Technology Predictions for 2017
Sharing Best Practice from the UK Customer Contact Centre Awards
Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff
Will Messaging Apps Become the Next Mainstream Channel?
5 Key Guidelines for Effective Messaging Deployments
Isn’t It Time We Did Something About IVR?
5 Steps to Accelerating Chatbot Benefits
Man in a suit holds a cute robot
Your Chatbot Still Needs the Human Touch
Illustration of two men with speaker phones on top of a mountain
So What Does Best Practice Look Like in a Post-Peak-Voice World?
Mapping Messaging Apps, a New Customer Experience Frontier?
Unlocking the Potential of the Micro Survey
A digital vector of a brain and circuit boards
Achieving the Right Human and Digital Balance in Customer Service
Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?
A pop art style woman holds her hands out with a massive stop sign
It’s Time to Stop Paying Lip-Service to the Voice of the Customer
Lots of pink question marks scattered on a blue background
Making Sense of Customer Experience Data
A collection of padlocks hang from a chain
New Guidance Rings the Changes for Secure Telephone Payments
A picture of a digital funnel
Don’t Ignore Your Digital Service Funnel!
A picture of people working together to construct a five star sign
Leeds Council Implements Real-Time Customer Satisfaction Survey
DAS Move to a Cloud Contact Centre Platform
Beautiful red vintage phone on a blue background
Does the Phone Number Still Matter?
Casual Catering Discussion Meeting Colleagues Concept
10 Top Take-Aways From DISRUPT CX 2019

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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