Articles - Scorebuddy

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Survey Graph Most cost effective way to improve cx
Self-Service Most Cost-Effective Way to Improve CX
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Unlocking the Benefits of Retail Call Centre Outsourcing
Chatbots reputation in the gutter
Chatbots’ Reputation in the Gutter
12% of contact centres utilizing wellbeing technology
Only 12% of Contact Centres Utilizing Wellbeing Technology
Concept of work operations and teamwork productivity in illustration of characters assembling cogwheels together at work
How to Improve Your Call Centre Operations
how many contact centres are using chatgpt survey results
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
Person at laptop with metrics and graphs
10 Humble Call Centre Metrics You Can’t Ignore
A third of callers too impatient to wait more than 1 minute
A Third of Callers Too Impatient to Wait More Than 1 Minute
Jump pitfalls and achieve success
10 Mistakes to Avoid in Call Centre Training
wfm digital channels contact centre survey results
Contact Centres Struggle With Planning Digital Channels
call centre helper survey 2023 title image
2023 Survey Report: What Contact Centres Are Doing Right Now
Coaching in speech bubble in from of people learning at desk
Introducing Scorebuddy Quality Assurance Coaching
An Introduction to… Quality Management Technology
Only a Quarter of Contact Centres Have an AI Strategy in Place
Person learning at laptop
Scorebuddy Announces the Launch of Scorebuddy Coaching
Person taking notes during virtual coaching session
How Integrated Call Centre Coaching Boosts Agent Engagement
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys
Costs, benefits on yellow road-sign
Call Centre Outsourcing Costs and Benefits
Hand showing a shield with a check mark - quality concept
G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance
Gamification concept with controller and game icons
Gamification: 7 Simple Tips to Boost Agent Engagement
Sentiment concept with bubble in heart shape
The 8 Best Ways to Use Sentiment Analysis
Quality checkmark in digital circles
Why QA Is the Call Centre C-Suite’s Secret Weapon
Person checking script
An Introduction to Call Scripting
AI holographic brain overlayed on hand making notes
Enhance Agent Training With the Assistance of AI

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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White Paper: Counting the Cost of CX for Financial Services Contact Centers
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White Paper: The Next Generation of Retail CX
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eBook: 9 Practical Ways to Use Generative AI for Contact Centers
 
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