Articles - Scorebuddy

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New G2 Report: Scorebuddy a Leader in Contact Centre QA
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11 Probing Questions for Better CX
contact centre call recording analytics agent on phone
How Call Analytics Can Improve the Contact Centre
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11 Call Centre Management Mistakes
Healthcare call centre concept with a doctor in a headset
Overcome the Challenges in Healthcare Call Centre Outsourcing
2023 Survey Mental Health First Aiders
44% of Contact Centres Have Mental Heath First Aiders
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How to Optimize Financial Services Call Centre Outsourcing
Most Contact Centres Struggling with QA Engagement
Most Contact Centres Struggling With QA Engagement
A yellow cube with arrow and target in group of others - picking the right one concept
How to Pick the Best Contact Centre Outsourcing Provider
call and contact centre expo 2023 stands and speakers banner
What Not to Miss at Call & Contact Centre Expo 2023
Survey Graph Most cost effective way to improve cx
Self-Service Most Cost-Effective Way to Improve CX
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Unlocking the Benefits of Retail Call Centre Outsourcing
Chatbots reputation in the gutter
Chatbots’ Reputation in the Gutter
12% of contact centres utilizing wellbeing technology
Only 12% of Contact Centres Utilizing Wellbeing Technology
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How to Improve Your Call Centre Operations
how many contact centres are using chatgpt survey results
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
Person at laptop with metrics and graphs
10 Humble Call Centre Metrics You Can’t Ignore
A third of callers too impatient to wait more than 1 minute
A Third of Callers Too Impatient to Wait More Than 1 Minute
Jump pitfalls and achieve success
10 Mistakes to Avoid in Call Centre Training
wfm digital channels contact centre survey results
Contact Centres Struggle With Planning Digital Channels
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2023 Survey Report: What Contact Centres Are Doing Right Now
Coaching in speech bubble in from of people learning at desk
Introducing Scorebuddy Quality Assurance Coaching
An Introduction to… Quality Management Technology
Only a Quarter of Contact Centres Have an AI Strategy in Place

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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White Paper: Counting the Cost of CX for Financial Services Contact Centers
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White Paper: The Next Generation of Retail CX
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eBook: 9 Practical Ways to Use Generative AI for Contact Centers
 
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