Articles - Scorebuddy

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The 8 Best Ways to Use Sentiment Analysis
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8 Crucial Call Centre Communication Skills for Agents
Wellbeing and DE&I Questions Cover from General Section of 2023 Survey
Industry Stepping Up With Wellbeing and DE&I Strategies
6 Ideas for Effectively Managing All Your Customer Service Queries
How to Match Gaps in Agent Training With Learning Opportunities
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How to Effectively Deal With No Call No Show Instances
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How to Deal With Angry Customers: A Call Centre Guide
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New G2 Report: Scorebuddy a Leader in Contact Centre QA
One on one feedback and meeting concept.
How to Share Quality Feedback With Your Agents
Survey Graph Most cost effective way to improve cx
Self-Service Most Cost-Effective Way to Improve CX
Simple Tips for Improving the Customer Experience in the Call Centre
wfm digital channels contact centre survey results
Contact Centres Struggle With Planning Digital Channels
Customer Loyalty on red speech bubble
7 Ways to Foster Customer Loyalty in the Call Centre
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How to Pick the Best Contact Centre Outsourcing Provider
Call centre workers
7 Best Practices for Contact Centre Optimization
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Customer Service Motivation in 9 Easy and Effective Steps
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Case Study – Voxpro Increases Productivity by 20%
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The Ups and Downs of AI in Call Centre QA
Quality checkmark in digital circles
Why QA Is the Call Centre C-Suite’s Secret Weapon
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What Is Call Abandonment Rate and 10 Proven Ways to Improve It
The optimal number of employees concept.
The Magic Number, Getting Call Centre Staffing Right
A picture agents looking at documents in a office
10 Tips to Measure and Improve Call Centre Productivity
A picture of someone who has burned-out
8 Ways to Avoid Call Centre Agent Burnout

Latest Reports

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White Paper: Counting the Cost of CX for Financial Services Contact Centers
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White Paper: The Next Generation of Retail CX
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eBook: 9 Practical Ways to Use Generative AI for Contact Centers
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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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