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Articles - Sensee

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

Hands waving at a clock and numbers

How to Build Flexible Schedules in the Contact Centre

A photo of a remote call centre worker

19 Golden Rules for Call Monitoring

Storm clouds over sun and field- de-escalation concept

The Best De-Escalation Techniques

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What should you put in a customer vision statement

What Should You Put in a Customer Service Vision Statement?

Frustrated person on pink background

How to Deal With Frustrated Customers – And Make Them Happy

Person watering brain tree

26 Best Practices for a Customer Service Knowledge Base

A photo of a hanging purple phone

18 Simple Ideas to Reduce Your Abandon Rate

Shift Planning Calendar

12 Shift-Planning Techniques

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

Compass of principles

The 26 Principles of Good Customer Service

Retro Robot with Tin Can Phones

The Dos and Don’ts of Automated Assistants in the Contact Centre

Hand and butterfly hand painting

The Key Steps to Customer Engagement Transformation

Improve Your Voice of Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer Programme

An illustrated drawing of a lightbulb and icons for creative thinking

19 Intelligent Ideas to Improve Employee Experience

19 Ways to Deal with High Contact Volumes

3D Graphs in different colours

20 Demand Planning Techniques for Your Call Centre

Employee burnout concept, with a hand writing 'Employee burnout' on white note

How to Avoid Employee Burnout

Safely lower concept with bungee jumper

How to Safely Lower Average Handling Time

A gold trophy on a gold background

Sensee Wins Gold at the 2021 UK National Contact Centre Awards

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23 Key Processes Call Centre Automation Can Simplify

Problems Facing Contact Centres Warning Sign

The Biggest Problems Facing Contact Centres Today

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

EvaluAgent AI Onboarding Made Easy box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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