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About Us
Articles - Setup
A collection of articles about how to set up a contact centre
RECENT
POPULAR
How to Write a Call Centre Business Plan
Typical Roles in a Call Centre – With Job Descriptions
14 Imaginative Ideas From the Which? Contact Centre
How to Set up an Outsourced Contact Centre Business
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
How to Set Up a New Customer Service Centre – The Checklist
How to Setup a Call Centre from Scratch – The Checklist
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Latest Resources
eBook: Why Spreadsheets Are Hurting Your Call Center QA
White Paper: Transforming Your CX in Financial Services
Upcoming Events
Customer Engagement Summit 2024
Call and Contact Centre Expo
Latest Blogs
7 Effective Ways to Elevate Online Customer Service
How to Choose Call Centre Management Software
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
