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Articles - Setup

Browse our range of content on setting up a contact centre.

A picture of a call centre

How to Write a Call Centre Business Plan

Typical Roles in a Call Centre Featured Image

Typical Roles in a Call Centre – With Job Descriptions

A table set up of a breakout room at which contact centre

14 Imaginative Ideas From the Which? Contact Centre

How to Set up an Outsourced Contact Centre Business

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

How to Set Up a New Customer Service Centre – The Checklist

How to set up a call centre from scratch featured image

How to Setup a Call Centre from Scratch – The Checklist

Scorebuddy QA Platform on G2 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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