Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Setup
A collection of articles about how to set up a contact centre
RECENT
POPULAR
Typical Roles in a Call Centre – With Job Descriptions
How to Setup a Call Centre from Scratch – The Checklist
How to Write a Call Centre Business Plan
How to Set Up a New Customer Service Centre – The Checklist
How to Set up an Outsourced Contact Centre Business
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
14 Imaginative Ideas From the Which? Contact Centre
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
