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Articles - Shrinkage

Discover our range of materials on shrinkage management in contact centres, to help reduce absenteeism and optimise staffing levels.

FAQs – Call Forecasting With Spreadsheets

Top ten questions regarding the free Erlang calculator….

Trade Secrets: How to Get the Best Out of Your WFM Software

Workforce Management and the Police

Puzzel Demo 101 Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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