Articles - Site Visits

Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.

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Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
Bupa site visit
15 Ideas You Can Use From Bupa’s Contact Centre
Leeds Building Society Site Visit cover
10 Ideas We Heard at the Leeds Building Society Contact Centre
WeAnswer Site visit cover
15 Ideas We Picked Up at WeAnswer’s Contact Centre
Fasthosts Site Visit image
18 Ways to Reboot Your Contact Centre Operations From Fasthosts
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
Fuel Store site Visit photo
20 Ideas for Driving Success From The Fuel Store
Image from the Specsavers site visit
16 Things We Saw at the Specsavers Contact Centre in Nottingham
Staff and megan at the aa contact centre
21 Things We Heard at the AA Contact Centre in Cheadle
Collage of pets jumping
12 PAWesome Ideas From the ManyPets Contact Centre
A picture of staff taken at the BT contact centre site in Accrington
15 Must-Try Ideas From the BT Contact Centre
A photo of the contact centre managers at Gousto
20 Award-Winning Tips From the Gousto Contact Centre
A group of people who work at the dogs trust call centre
17 Interesting Initiatives From the Dogs Trust Contact Centre
A photo taken from the outside of the Domestic & General contact centre in Brighton
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
A table set up of a breakout room at which contact centre
14 Imaginative Ideas From the Which? Contact Centre
7 Inventive Ideas From the extraenergy Contact Centre
Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre
15 Things You Can Learn from the DAS Contact Centre
14 Successful Initiatives From FatFace’s Contact Centre
14 Fresh Ideas from the Sky Contact Centre
8 Quick Ideas From the Domestic & General Contact Centre
14 Best Practices from the Vax Contact Centre
9 Things You Can Learn From the UCAS Contact Centre
12 Ideas Taken from HomeServe’s Contact Centre
 
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