Articles - Site Visits

Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.

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Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
ovo-energy
14 Ideas We Learnt at OVO Energy’s Contact Centre
14 Fresh Ideas from the Sky Contact Centre
A group of people who work at the dogs trust call centre
17 Interesting Initiatives From the Dogs Trust Contact Centre
18 Things You Can Learn from the PhotoBox Contact Centre
12 Ideas Taken from HomeServe’s Contact Centre
Hints and Tips From an Award-Winning Call Centre
Fuel Store site Visit photo
20 Ideas for Driving Success From The Fuel Store
Collage of pets jumping
12 PAWesome Ideas From the ManyPets Contact Centre
14 Successful Initiatives From FatFace’s Contact Centre
Leeds Building Society Site Visit cover
10 Ideas We Heard at the Leeds Building Society Contact Centre
Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
17 Things You Can Learn from the AO Contact Centre
Image from the Specsavers site visit
16 Things We Saw at the Specsavers Contact Centre in Nottingham
WeAnswer Site visit cover
15 Ideas We Picked Up at WeAnswer’s Contact Centre
Staff and megan at the aa contact centre
21 Things We Heard at the AA Contact Centre in Cheadle
15 Things You Can Learn from the DAS Contact Centre
A photo taken from the outside of the Domestic & General contact centre in Brighton
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Call-Centre
5 Ideas From the Echo Managed Services Contact Centre
14 Best Practices from the Vax Contact Centre
lego sophia
14 Things You Can Learn From the LEGO Contact Centre
A photo of the contact centre managers at Gousto
20 Award-Winning Tips From the Gousto Contact Centre
15 Things You Can Learn From Tesco Bank’s Contact Centre
 
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