Articles - Site Visits

Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.

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15 Things You Can Learn from the DPD Contact Centre
18 Things You Can Learn from the PhotoBox Contact Centre
17 Things You Can Learn from the AO Contact Centre
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7 Ideas You Can Learn from the Gloucester Intercall Contact Centre
ovo-energy
14 Ideas We Learnt at OVO Energy’s Contact Centre
16 Ideas You Can Try From Skipton Building Society’s Contact Centre
gm-contact-centre-agents
10 Things You Can Learn From the General Motors (GM) Contact Centre
lego sophia
14 Things You Can Learn From the LEGO Contact Centre
19 Things We Learnt at the MOO Contact Centre
15 Things You Can Learn From Tesco Bank’s Contact Centre
12 Things You Can Learn From the RSVP Contact Centre
webhelp-derby
10 Lessons We Learnt From Webhelp’s Contact Centre
A pictre of a frustrated boy with books
Knowledge Management Systems – 10 Things Learnt the Hard Way
11 Things You Can Learn From the Siniat Contact Centre
9 Lessons From the Connect Assist Contact Centre
neopost
12 Great Ideas from the Neopost Contact Centre
7 Things you can Learn From the Experian Contact Centre
direct-response
7 Lessons From the Direct Response Contact Centre
Call-Centre
5 Ideas From the Echo Managed Services Contact Centre
5 Lessons From the AllClear Travel Insurance Contact Centre
Dollar-finance
7 Lessons From The Money Shop’s Contact Centre
6 Things you can Learn From BBC’s “The Call Centre”
7 Lessons From the British Gas Contact Centre
Hints and Tips From an Award-Winning Call Centre
 
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