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Articles - Site Visits

Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.

A picture of staff taken at the BT contact centre site in Accrington

15 Must-Try Ideas From the BT Contact Centre

direct-response

7 Lessons From the Direct Response Contact Centre

Bupa site visit

15 Ideas You Can Use From Bupa’s Contact Centre

gm-contact-centre-agents

10 Things You Can Learn From the General Motors (GM) Contact Centre

9 Lessons From the Connect Assist Contact Centre

webhelp-derby

10 Lessons We Learnt From Webhelp’s Contact Centre

7 Things you can Learn From the Experian Contact Centre

15 Things You Can Learn from the DPD Contact Centre

Dollar-finance

7 Lessons From The Money Shop’s Contact Centre

8 Quick Ideas From the Domestic & General Contact Centre

19 Things We Learnt at the MOO Contact Centre

5 Lessons From the AllClear Travel Insurance Contact Centre

Fasthosts Site Visit image

18 Ways to Reboot Your Contact Centre Operations From Fasthosts

9 Things You Can Learn From the UCAS Contact Centre

7 Inventive Ideas From the extraenergy Contact Centre

man on computer

7 Ideas You Can Learn from the Gloucester Intercall Contact Centre

16 Ideas You Can Try From Skipton Building Society’s Contact Centre

A pictre of a frustrated boy with books

Knowledge Management Systems – 10 Things Learnt the Hard Way

11 Things You Can Learn From the Siniat Contact Centre

12 Things You Can Learn From the RSVP Contact Centre

neopost

12 Great Ideas from the Neopost Contact Centre

6 Things you can Learn From BBC’s “The Call Centre”

A table set up of a breakout room at which contact centre

14 Imaginative Ideas From the Which? Contact Centre

7 Lessons From the British Gas Contact Centre