Articles - Site Visits

Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.

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14 Fresh Ideas from the Sky Contact Centre
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
Collage of pets jumping
12 PAWesome Ideas From the ManyPets Contact Centre
Fuel Store site Visit photo
20 Ideas for Driving Success From The Fuel Store
ovo-energy
14 Ideas We Learnt at OVO Energy’s Contact Centre
gm-contact-centre-agents
10 Things You Can Learn From the General Motors (GM) Contact Centre
Staff and megan at the aa contact centre
21 Things We Heard at the AA Contact Centre in Cheadle
neopost
12 Great Ideas from the Neopost Contact Centre
12 Things You Can Learn From the RSVP Contact Centre
webhelp-derby
10 Lessons We Learnt From Webhelp’s Contact Centre
direct-response
7 Lessons From the Direct Response Contact Centre
Call-Centre
5 Ideas From the Echo Managed Services Contact Centre
Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre
9 Things You Can Learn From the UCAS Contact Centre
6 Things you can Learn From BBC’s “The Call Centre”
man on computer
7 Ideas You Can Learn from the Gloucester Intercall Contact Centre
7 Inventive Ideas From the extraenergy Contact Centre
A pictre of a frustrated boy with books
Knowledge Management Systems – 10 Things Learnt the Hard Way
19 Things We Learnt at the MOO Contact Centre
16 Ideas You Can Try From Skipton Building Society’s Contact Centre
Image from the Specsavers site visit
16 Things We Saw at the Specsavers Contact Centre in Nottingham
A table set up of a breakout room at which contact centre
14 Imaginative Ideas From the Which? Contact Centre
lego sophia
14 Things You Can Learn From the LEGO Contact Centre
15 Things You Can Learn From Tesco Bank’s Contact Centre
 
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