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Articles - Social Media

Explore our range of resources on managing social media interactions in contact centres to enhance customer engagement and support.

Social media and chat illustration

Get Up To Speed: The Latest on Messaging, Social Media, and Video

social chat

Top Tips for Social Customer Service

A picture of cubes representing different social media platforms

How to Provide Great Social Customer Service

How to Get the Most Dangerous Customer Service Channel Right

13 Predictions for the Future of CRM Systems

There’s Nothing Funny About Customer Service – or Is There?

social media

What is Social Customer Service?

Are Your Social Media Interactions Too Formal?

puzzle pieces together

How to Choose the Right Technology for Your Call Centre

Are You Running a Great Multichannel Operation?

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

complaint whistle

What is the Best Way to Handle a Complaint Through Social Media?

Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

The Best Ways to Improve First Contact Resolution

19 Predictions for the Future of the Contact Centre

Recorded Webinar: Improving Customer Service on Social Media

Is Email on its Way Out?

search social media

Social Media Survey Results

2022 lightblub

Who will you call in 2022?

Turning Complaining Customers into Fans

forum discussion

5 reasons why support forums need to move on

Social Media and Customer Service: Which Network is Best?

Forget Net Promoter, Try the Customer Effort Score

Ten examples of crowdsourcing

TalkDesk KPI Report 2024 box

Editor's Pick

Thumbnail 21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre Teams

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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