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Articles - Social Media

13 Predictions for the Future of CRM Systems

Ten ways that social media can give you a competitive edge

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Get Up To Speed: The Latest on Messaging, Social Media, and Video

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How to Implement Social Media Customer Service Successfully

Is Email on its Way Out?

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Top Tips for Internet Chat in the Call Centre

Social Media and Customer Service: Which Network is Best?

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How to Provide Great Social Customer Service

Turning Complaining Customers into Fans

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What is Social Customer Service?

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Top Tips for Social Customer Service

Are You Running a Great Multichannel Operation?

Forget Net Promoter, Try the Customer Effort Score

Using Analytics to Avoid Complaints on Social Media

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Social Media Survey Results

Ten examples of crowdsourcing

Are Your Social Media Interactions Too Formal?

Crowdsourcing: the customer as expert advisor

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Who will you call in 2022?

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5 reasons why support forums need to move on

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

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What is the Best Way to Handle a Complaint Through Social Media?

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How to Choose the Right Technology for Your Call Centre

There’s Nothing Funny About Customer Service – or Is There?