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About Us
Articles - Staff Recognition
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Staff Incentive Schemes That Work
Top 10 Ways to Show Agents They’re Appreciated
Using Bonus Schemes to Motivate Agents
How to Measure Employee Engagement
10 Ideas to Keep a Happy and Healthy Workforce
Staff Engagement: How to Motivate Employees – With a Checklist
How to Improve Your Employee Reward Schemes – With Examples
Fifteen Great Ways to Improve your Incentive Programmes
How to Motivate Employees for Less Than £50 Per Week
Remote Staff Engagement: 9 Strategies to Make Your Team Smile
Reward for Service, not Sales
Incentive Schemes: Making Them Work for You
Answers: Incentive Schemes
60 Tips for Terrific Performance
What do the the Experts Recommend for Building Agent Confidence?
Hot tips to improve staff retention
How to get Promoted
Video: Call Centre Reward and Recognition
Three Practical Ways to Inspire Contact Centre Advisors
First recognise the internal customer
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Latest Resources
eBook: Why Spreadsheets Are Hurting Your Call Center QA
White Paper: Transforming Your CX in Financial Services
Upcoming Events
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Latest Blogs
7 Effective Ways to Elevate Online Customer Service
How to Choose Call Centre Management Software
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service