Articles - Talkdesk

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A red phone that has been abandoned
How to Optimize Call Abandonment Rate
Four different sized cylinders on a light blue background
The Stages of Customer Experience Maturity
Happy person on phone
The Ultimate Guide to an Effective Inbound Call Strategy
Person with tablet with holographic graphs
Human-in-the-Loop Technology Improves AI
An illustration of three people with arrows showing different routes to take
How Call Routing Improves Customer Experience
A hand pointing at a virtual icon of a telephone
The Future and Operation of Virtual Contact Centres
An office phone isolated on an orange background
Call Centre Technology and the Future of Customer Experience
Illustration of a butterfly rising from coloured orbs
Turn Your Contact Centre Into a Business Growth Centre
Interlocked puzzle blocks with people icons over yellow background
3 Things You Need to Know About Contact Centre Forecasting
Person with phone against coloured wall
How an Omnichannel Contact Centre Improves CX and Brand Loyalty
Person using smartphone
Conversational AI Architects Love Human-in-the-Loop
Abstract numbers on a yellow background
10 Steps to Select Optimal Call Centre KPIs
Magnifying glass over wooden blocks with people
The Top Call Centre Agent Skills to Look for When Hiring
The agent of the future featured image
Recorded Webinar: The Agent of the Future
Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth
The Future of Customer Communication
Contact Centre KPIs for Customer Satisfaction
10 KPIs That Improve Customer Satisfaction
Holiday shopping and phone call
2021 Holiday Season Is Here. Is Your Contact Centre Ready?
Medicine call centre
Improved Patient Experience Is More Critical Than Ever
Healthcare Patient Experience
Healthcare Organizations Must Reimagine the Patient Experience
Inclusive Customer Service
Can We Engineer More Inclusive Customer Service
The rise of client experience
The Rise of Client Experience in Financial Services
Concept of kpi analytics
How to Optimize Four Contact Centre KPIs After a Tough Year
Delivery service
Case Study: Glovo Pursues Growth and Scalability
Listening concept with hand cupping ear
How Listening Behaviours Affect Customer Satisfaction

Latest Reports

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Webinar Replay: The New Thinking for Contact Centre KPIs
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eBook: CX Innovators Award Winners
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Webinar Replay: Empowering Agents to Deliver Exceptional Customer Experiences
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Study: IDC InfoBrief - Contact Center Performance
 
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