Articles - Talkdesk

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2024 Gartner Magic Quadrant Image with Dots
Gartner Releases Magic Quadrant for CCaaS 2024
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26 Great Techniques for Showing Real Empathy in Customer Service
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
What Is Call Centre Shrinkage and How to Reduce It
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11 Critical KPIs to Monitor for Contact Centre Efficiency
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Evolution of CCaaS – What’s Next?
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Supercharge Your Customer Service – From Average to Excellent
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CX Trends 2024: The Impact of Technology on Customer Experience
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An Introduction to… Post-Call Surveys
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Video: The Difference Between ChatGPT, LLMs, and Generative AI
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Webinar: The Future of Contact Centres in 2025
Contact Centre
How Can a Contact Centre Improve Internal Workforce Management?
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CX Award Wins – November 2024
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6 Effective Strategies to Improve Customer Loyalty
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26 Best Practices for a Customer Service Knowledge Base
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Top CCaaS Vendors for 2024
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4 New Ways to Leverage AI for Customer Service
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Recorded Webinar: How to Excel at Exceeding Customer Expectations
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The Top Workforce Management WFM Solutions for 2023
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6 Priorities for Building an Effective AI Contact Centre Strategy
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5 Ways AI Improves Customer Experience Management
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10 Customers Service Metrics to Measure Call Center Success and Performance
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Talkdesk Delivers Hyper-Personalized Customer Experience
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How to Build and Implement a Winning Customer Experience Strategy

Latest Reports

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White Paper: The Future of Customer Service in Insurance
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Report: The Future of Retail Customer Service
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Report: UK Contact Center Verticals - Insurance
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Guide: Creating a Culture of Compassion in Retail Contact Centers
 
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