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Articles - Tamsin Dollin

Tamsin Dollin, Director of Product Marketing, NICE CXone

Connect with Tamsin on LinkedIn

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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14 New Uses for AI to Improve Your Customer Service

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What to Look for When Buying an IVR

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

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Customer Journey Map Advice for Digital-first CX

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Demonstrate the ROI of Contact Centre AI

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How Can I Improve the Productivity of Gen Z and Millennial Advisors?

Contact Centre of the Future webinar featured image

Recorded Webinar: The Contact Centre of the Future

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Contact Centre AI – Answering Your Questions

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Take Your Business to the Next Level With an AI Chatbot

ring central webinar: The right ways to motivate staff to put in more effort

Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort

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What’s Happening Now With Self-Service and AI?

A NICE incontact webinar on Self-Service strategies for your contact centre

Recorded Webinar: Self-Service Strategies for your Contact Centre

Online conference webinar on service design: How to improve experiences at a reduced cost

Recorded Webinar: Service Design – How to Improve Experiences

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Take Off the Blinders – Your Customers Have Already Engaged

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9 Principles to Live by When Improving Customer Journeys

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Give Your Agents a Frictionless Conversational AI Experience

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How to be a Good Companion on a Customer Experience Journey

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Why Include Human Interaction in a Seamless Digital Customer Experience

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Adopt These CX Resolutions for a Successful New Year