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Articles - Telesales

Discover our range of materials on telesales strategies in contact centres to increase conversions, improve customer outreach, and boost sales performance.

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Kick-Start Cross-Selling in Your Contact Centre

Young customer support executive working in modern office.

Handling Sales Objections Over The Telephone

Young businessman working in call centre. He is sitting at the table in headset

How to Develop the Best Contact Centre Script

5 Tips to Improve Your Call Centre Sales

Customer Psychology: The Key to Better Contact Centre Conversations

The Wrong Words and Phrases to Use on a Sales Call

Person on a sales call

The Right Words and Phrases to Use on a Sales Call

How to Develop Sales Focus in a Customer Service Team

21 Top Tips for Appointment Setting

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

6 Strategies for Building Agent Confidence in Telesales

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

How to sell over the phone

Top Tips for Selling Over the Phone

10 Closing Techniques for Inbound Sales Advisors

The Hidden Gems of Outbound Dialling Technology

Sales Through Service: The Right Way to Up-sell in the Contact Centre

8 Tricks to Get Your Sales Calls Answered

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How to Give Sales Agents Difficult Feedback

How to Succeed with Outbound Calling – Part 1

More management ideas from BBC’s The Call Centre

ultra-webinar-newsletter140313

Recorded Webinar: 7 Ideas to Improve your Outbound Dialling

20 Predictions for the Contact Centre of the Future

Acting the part: 7 secrets the contact centre can learn from actors

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

Genesys 5 Trendsetters in CX box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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