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Articles - Telesales
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Kick-Start Cross-Selling in Your Contact Centre
Handling Sales Objections Over The Telephone
How to Develop the Best Contact Centre Script
5 Tips to Improve Your Call Centre Sales
Customer Psychology: The Key to Better Contact Centre Conversations
The Wrong Words and Phrases to Use on a Sales Call
The Right Words and Phrases to Use on a Sales Call
How to Develop Sales Focus in a Customer Service Team
21 Top Tips for Appointment Setting
25 Tips to Make Your Telesales People More Productive
6 Strategies for Building Agent Confidence in Telesales
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
Top Tips for Selling Over the Phone
10 Closing Techniques for Inbound Sales Advisors
The Hidden Gems of Outbound Dialling Technology
Sales Through Service: The Right Way to Up-sell in the Contact Centre
8 Tricks to Get Your Sales Calls Answered
How to Give Sales Agents Difficult Feedback
How to Succeed with Outbound Calling – Part 1
More management ideas from BBC’s The Call Centre
Recorded Webinar: 7 Ideas to Improve your Outbound Dialling
20 Predictions for the Contact Centre of the Future
Acting the part: 7 secrets the contact centre can learn from actors
What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?
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Elevating the Retail CX: Lessons from Talkdesk and Frost & Sullivan – Webinar
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