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Articles - Telesales
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RECENT
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The Right Words and Phrases to Use on a Sales Call
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Boosting Your Contact Centre Sales Performance
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
Call recording and QM in commercial contact centres
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What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?
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How to Succeed with Outbound Calling – Part 1
Would like some Ideas on Opening Questions for Outbound Calling?
More management ideas from BBC’s The Call Centre
Warm up to Cold Calling – 3 Strategies for Success
Training Cheat Sheet – Effective Sales Questioning
Sales Through Service: The Right Way to Up-sell in the Contact Centre
How to Up-Sell in Your Call Centre
20 Predictions for the Contact Centre of the Future
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Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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