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Articles - Telesales
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The Right Words and Phrases to Use on a Sales Call
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Customer Psychology: The Key to Better Contact Centre Conversations
Boosting Your Contact Centre Sales Performance
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
Call recording and QM in commercial contact centres
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What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?
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How to Succeed with Outbound Calling – Part 1
Would like some Ideas on Opening Questions for Outbound Calling?
More management ideas from BBC’s The Call Centre
Warm up to Cold Calling – 3 Strategies for Success
Training Cheat Sheet – Effective Sales Questioning
Sales Through Service: The Right Way to Up-sell in the Contact Centre
How to Up-Sell in Your Call Centre
20 Predictions for the Contact Centre of the Future
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